The most important thing to know right now is: nothing’s changing just yet and there’s nothing you need to do.

You’ll continue to manage your investments and get support from Virgin Money as normal for the time being.

• Your money will stay invested as it is
• Any regular contributions you have set up
will continue as normal
• Your money is still protected by the FSCS (Financial Services Compensation Scheme), up to £85,000

This will only affect Virgin Money Stocks and Shares ISAs, Investment Accounts and Pensions. All other Virgin Money products, such as cash ISAs, current accounts, credit cards and mortgages will remain part of Virgin Money and continue as normal.

We expect the sale of the business to be finished around the start of 2026.

We’re planning things carefully to make the transition as smooth and simple as possible. 

We’ll keep you updated along the way – through secure messages in your Virgin Money investment account or in the mail. There’s nothing you need to do in the meantime.

Octopus Money is on a mission to make investing and money advice accessible to all – because we believe everyone deserves to feel confident about their future.

We’re part of the Octopus Group – a UK business that’s been helping people invest for over 25 years and manages £9.6 billion* on behalf of investors. You may also know Octopus Group as the business that helped launch Octopus Energy.

We’re rated Excellent on Trustpilot and are the only direct-to-customer investment platform in the UK that’s also a certified B Corp – meaning we’re committed to doing the right thing for people, the planet, and the communities they serve.

Our first priority is making sure the change in ownership is smooth and simple – with no disruption to your service or your investments.

The main thing that will look different once the sale is complete is the name. The Octopus Money brand will replace Virgin Money – online, in the app and in the messages we send you.

You’ll also need to download a new version of the mobile app. It will work exactly the same way, just with the Octopus Money name and logo. We’ll share everything you need to know about that closer to the time.

In the future, we’d love to make things even better – whether that’s new tools, easier ways to manage your money or more personalised support when you need it. But we won’t rush anything. First, we want to hear what matters most to you. Over the first few months, we’ll be listening and asking for feedback to help shape what comes next.

If you’re a Virgin Money customer and have ideas or feedback already, we’d love to hear them. Just use this form to share your thoughts.

No, your money will stay invested in the same funds before, during and after Virgin Money investments joins Octopus Money.

No, there won’t be any changes to your fees as part of this move.

At Octopus Money, we’re always looking for ways to lower the cost of investing and pass on savings to customers. While we can’t promise anything today, one of our goals is to keep delivering even better value over time.

While you’re still a Virgin Money Investments customer, you should get help from Virgin Money and manage your account the same way you always have. The Octopus Money team won’t be able to access your account information.

We really hope you’ll choose to stay with Octopus, but you’re always able to transfer or close your account at any time.